Backlogging from yesterday. Used up the last of this to help me survive wandering Kensington with the inlaws. We stopped in the Blue Banana Market and were very pleased to discover a little tea section, complete with a few Harney & Sons teas! None of this, however, which made me very sad. It does wonders for my throat through this illness that will not die. We placed an order with H&S 11 days ago and have yet to hear anything from them, so I’m assuming it has not shipped yet, which is really, really disappointing. To the point that I think this might be our only order from them. This tea is amazing, but the cinnamon chai from DT is amazing too, and with much better customer service. International shipping takes forever as it is, there’s no reason to add another week to the process, especially when the only difference is the addition of a customs form.
Anyway, end rant, I love this tea, I’m just less than pleased with the company.
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Have you e-mailed them to complain yet? I’m so sad to hear that you’ve had an echo of my own experience with harney…only worse. I still haven’t ordered from them again, and don’t know that I will. The service was really lacking. I’ve spoken to a number of American Harney customers who had amazing service, so it seems our international status is what does the damage.
On the plus side, if they ever e-mail you to say it’s shipped, you’ll get a tracking number!
I was at that tea stall the other day, admiring the cute pig yixing pot.
Harney & Sons should really clean up their act! I’ve been planning on placing an order with them for a couple months (waiting for finances to co-operate) and this really puts me off.
Feel better soon!
Unitquity, I emailed them this morning, I hope I hear from them soon, this is just…irritating. I’ve not run into his issue with any other US company, so I refuse to believe that there’s nothing they can do. But yay tracking number! To be honest, if it weren’t for my obsession with the Alice in Wonderland teapot we ordered from them, I would have canceled the order by now, which makes me sad, as I do enjoy a number of their teas.
Jessie, I had no idea they carried teas at Blue Banana or we would have been in there a lot sooner! They have an adorable elephant teapot I would love, love, love to have! Maybe the next time the money tree blooms…everything in there is so expensive, but that’s Kensington. It’s either dirt cheap or painfully pricy.
Thanks for the get-well wishes, hopefully this crud will leave soon!
Bah, Uniquity* Spelling is hard, man!
Well, let’s just hope that your order was shipped, but the e-mail wasn’t ; ) I can understand the need for an Alice in Wonderland teapot…I feel like there was one on the Pippins website I was quite fond of. It says it’s Paul Cardew..It looks like it might be the same as on Harneys? Is Pippins in your neighbourhood at all? Who doesn’t love to go local.. : ) If you go to http://www.pippinstea.com/ select teawares and scroll down, you’ll see it.
Oooh, yes, Pippins is local…there are a ton of teashops on Queen Street….hmmm. The teapot from Harney’s is a Cardew, those are the ones I’ve been eying for ages, so of course, now I find one locally ;). We will definitely need to check that out next time we’re downtown. I wish they had prices listed…
That’s sad to hear about the customer service. My experience with them has always been amazing, really kind people.
Yeah, I’m thinking it’s more of a international customer service issue. US folks seem to have absolutely no issue with them, but I’ve met quite a few Canadians who have ordered from them once and won’t do so again. shrugs Their loss, I guess. There are tons of amazing local shops here in Toronto :D
Have you e-mailed them to complain yet? I’m so sad to hear that you’ve had an echo of my own experience with harney…only worse. I still haven’t ordered from them again, and don’t know that I will. The service was really lacking. I’ve spoken to a number of American Harney customers who had amazing service, so it seems our international status is what does the damage.
On the plus side, if they ever e-mail you to say it’s shipped, you’ll get a tracking number!
I was at that tea stall the other day, admiring the cute pig yixing pot.
Harney & Sons should really clean up their act! I’ve been planning on placing an order with them for a couple months (waiting for finances to co-operate) and this really puts me off.
Feel better soon!
Unitquity, I emailed them this morning, I hope I hear from them soon, this is just…irritating. I’ve not run into his issue with any other US company, so I refuse to believe that there’s nothing they can do. But yay tracking number! To be honest, if it weren’t for my obsession with the Alice in Wonderland teapot we ordered from them, I would have canceled the order by now, which makes me sad, as I do enjoy a number of their teas.
Jessie, I had no idea they carried teas at Blue Banana or we would have been in there a lot sooner! They have an adorable elephant teapot I would love, love, love to have! Maybe the next time the money tree blooms…everything in there is so expensive, but that’s Kensington. It’s either dirt cheap or painfully pricy.
Thanks for the get-well wishes, hopefully this crud will leave soon!
Bah, Uniquity* Spelling is hard, man!
Well, let’s just hope that your order was shipped, but the e-mail wasn’t ; ) I can understand the need for an Alice in Wonderland teapot…I feel like there was one on the Pippins website I was quite fond of. It says it’s Paul Cardew..It looks like it might be the same as on Harneys? Is Pippins in your neighbourhood at all? Who doesn’t love to go local.. : ) If you go to http://www.pippinstea.com/ select teawares and scroll down, you’ll see it.
Oooh, yes, Pippins is local…there are a ton of teashops on Queen Street….hmmm. The teapot from Harney’s is a Cardew, those are the ones I’ve been eying for ages, so of course, now I find one locally ;). We will definitely need to check that out next time we’re downtown. I wish they had prices listed…
That’s sad to hear about the customer service. My experience with them has always been amazing, really kind people.
Yeah, I’m thinking it’s more of a international customer service issue. US folks seem to have absolutely no issue with them, but I’ve met quite a few Canadians who have ordered from them once and won’t do so again. shrugs Their loss, I guess. There are tons of amazing local shops here in Toronto :D