Well, my experience has been varied. My hubby bought me a very nice, but incomplete tea set for Christmas and they were nice enough about popping the handle off a similar one and hooking it on to mine. (But a teapot with empty handle holes to sell as a gift? Really?) But, that isn’t my gripe, that belongs to the night that I spent over half an hour scoping out teas and products while the two people who were working carefully avoided me. They asked my husband how HE was doing more than once, as he sat in a seat reading. I had on my work clothes and I guess looking like a straight middle aged lady isn’t cool there. I wasn’t real thrilled he went back there to shop, but my tea set did end up being nice once it got a handle.